What's Hot, How-to

Incentive Concepts Acquires KLF, A Canada Master Fulfillment Leader

Two leaders in the US and Canada Incentive, Rewards, and Recognition (IRR) marketplace join forces to provide North America solution.
 
KLF GroupUnder the acquisition of KLF by Incentive Concepts, the new partnership brings together KLF’s full-service capabilities, proprietary technology and portfolio of brands in Canada with the Incentive Concepts suite of master fulfillment and brand support services in the US IRR market.
 
ICUnder the agreement, KLF Group and Incentive Concepts will operate as sister companies covering North America, with Incentive Concepts managing business in the US and KLF managing business in Canada. KLF’s Chief Operating Officer, Hyun-Hee Pyun, will continue to lead the Canadian company.
 
According to company statements, “The new partnership is underscored by multiple synergies, with Incentive Concepts and KLF Group sharing many of the same values and workplace culture attributes. Both companies are fully committed to fostering an environment of empowerment where ideas are valued, continuous individual growth is encouraged, and the sky is the limit. Both companies recognize the opportunities this partnership presents and are excited at the possibilities that lie ahead.”
 
Founded in 2005 by François Fortier, KLF “has led the way in the premium loyalty and incentive industries by developing, implementing, and fulfilling rewards and recognition experiences” in Canada. The company says its full-service approach, “which includes data-enabled analytics, best-in-class distribution, an integrated rewards marketplace, and Loyalty Source, its sourcing and account management division – have helped some of Canada’s most prominent organizations improve the quality of their rewards programs while also reducing operating costs.” KLF Group was included in Globe and Mail’s 2019 list of the Top Growing Companies in Canada, the company reports.
 
In making the acquisition, “Incentive Concepts gains an opportunity to bolster its superior customer service and reward fulfillment capabilities with KLF Group’s proprietary supplier technologies and state-of-the-art systems. KLF represents more than 400 brands, inventories all products in an owned and operated warehouse, and prides itself on having industry-leading response and ship times,” according to the company statement.
 
“We were intrigued and excited about this opportunity from the start” says Joe Reinberg, President and CEO of Incentive Concepts, in the statement. “Our strengths complement each other in a way where, once properly integrated, both companies will possess increased capabilities to provide customers, as well as suppliers, a more robust offering of solutions.”
 
“We felt that Incentive Concepts was the perfect partner to take our incentive programs to the next level,” says Hyun-Hee Pyun, KLF’s COO, in the company statement. “With their experience and our expertise, we will be able to learn from one another and perfect our services as leaders in our industry, while customers will continue to be served by the same Canadian team in the same place.”
 
For More Information
Joe Reinberg, President
Incentive Concepts
Tel. 888-862-9283
Incentiveconcepts.com 
[return to top]

Education, Certifications, and Information to Activate
Brand Media and Enterprise Engagement 


A complete learning, certification, and information program and a course syllabus for educators.
 
Resources: The Brand Media Coalition, the only guide to the story-telling power of brands and where to source them for business, event, promotional gifting, and rewards and recognition. Enterprise Engagement Solution Provider Directory. The only directory of engagement solution providers covering all types of agencies and tactics as well as insights on how to select them.
 
Communities: The  Enterprise Engagement Alliance and Advocate and the  Brand Media Coalition free resource centers offering access to the latest research, news, and case studies; discounts, promotions, referrals, and commissions, when appropriate to third-party solution providers from participating coalition solution provider members.
 
Training and Certification
Enterprise Engagement Alliance Education: Certified Engagement Practitioner; Advanced Engaged Practitioner, and Certified Engagement Solution Provider learning and certification programs on how to implement Stakeholder Capitalism principles at the tactical level. 
 
International Center for Enterprise Engagement: The only training and certification program for ISO 30414 human capital reporting and ISO 10018 quality people management certification. 
 
A CEO's Guide to Engagement Across the Enterprise cover
The EEA offers a complimentary course syllabus for educators.
 
In Print: 
This is the definitive implementation guide to Stakeholder Capitalism, written specifically to provide CEOs and their leadership teams a concise overview of the framework, economics, and implementation process of a CEO-led strategic and systematic approach to achieving success through people.  (123 pages, $15.99)
 
The first and most comprehensive book on Enterprise Engagement and the new ISO 9001 and ISO 10018 quality people management standards. Includes 36 chapters detailing how to better integrate and align engagement efforts across the enterprise. (312 pages, $36.) 
 
Online:  
10-minute short course: click here for a 10-minute introduction to Enterprise Engagement and ISO standards from the Coggno.com learning platform.
 
Services: 
•  The Engagement Agency at EngagementAgency.net, offering: complete support services for employers, solution providers, and technology firms seeking to profit from formal engagement practices for themselves or their clients, including Brand and Capability audits for solution providers to make sure their products and services are up to date.
•  C-Suite Advisory Service—Education of boards, investors, and C-suite executives on the economics, framework, and implementation processes of Enterprise Engagement. 
•  Speakers Bureau—Select the right speaker on any aspect of engagement for your next event.
•  Mergers and Acquisitions. The Engagement Agency’s Mergers and Acquisition group is aware of multiple companies seeking to purchase firms in the engagement field. Contact Michael Mazer in confidence if your company is potentially for sale at 303-320-3777.
 
Enterprise Engagement Benchmark Tools: The Enterprise Engagement Alliance offers three tools to help organizations profit from Engagement. Click here to access the tools.
•  ROI of Engagement Calculator. Use this tool to determine the potential return-on-investment of an engagement strategy. 
•  EE Benchmark Indicator. Confidentially benchmark your organization’s Enterprise Engagement practices against organizations and best practices. 
•  Compare Your Company’s Level of Engagement. Quickly compare your organization’s level of engagement to those of others based on the same criteria as the EEA’s Engaged Company Stock Index.
•  Gauge Your Personal Level of Engagement. This survey, donated by Horsepower, enables individuals to gauge their own personal levels of engagement.
 
For more information, contact Bruce Bolger at Bolger@TheEEA.org, 914-591-7600, ext. 230.
Brand Media Resources
Brand Resources
  • CardNow
  • Links

  • The North Face
  • NGC
  • Cuisinart
  • MAS Inc.
  • Castle