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How-to, research, and other insightful articles presented in order of date published.

Engagement Agency Launches Retention, Referral Engagement Analytics Service

Published: Feb 1, 2023

Organizations seeking to understand the cost and causes of turnover and referrals can now take advantage of a new analytics service from the Engagement Agency advisory service of the Enterprise Engagement Alliance at TheEEA.org, offered in conjunction with Rick Garlick, Ph.d., a highly experienced data and analytics professional with extensive experience in the engagement and loyalty fields. Click here for information on all the Engagement Agency’s human capital services. Click here for a link to all the Engagement Agency’s human capital advisory services. ... [ read more ]

RNN Library Provides Comprehensive Resources for IRR Field

Published: Oct 17, 2022

As part of its outreach effort for strategic people management, the Enterprise Engagement Alliance maintains two regularly updated libraries of links to information on the IRR (Incentive Rewards and Recognition) field and Stakeholder Engagement. ... [ read more ]

Opinion: The IRR Pricing Model Is Broken

Published: Oct 10, 2022

The world has changed but the pricing model for incentives, rewards, and recognition (IRR) has barely budged. If incentive and recognition companies are only being compensated for the rewards they fulfill, they will be unable to compete with retail or online-rewards platforms or merchandise and gift card master fulfillment companies. The appropriate pricing model compensates incentive and recognition companies, agencies, and advisory firms for the value they create, which should include enhanced stakeholder retention, productivity, quality, willingness to recommend, wellness, and safety, DEI effectiveness, etc.... [ read more ]

IRR 2022 Mid-Year Market Report Finds Industry Poised for Continued Growth Despite Recession Risk

Published: Jul 1, 2022

The labor shortage, high employee expectations and turnover, customer disloyalty, and the increasing focus on stakeholder management and human capital reporting are creating significant opportunities for the IRR (Incentive, Rewards, and Recognition) field. Given that the IRR field remains largely unknown outside of the trade, the big question is: who will be the beneficiaries of this next period of growth?... [ read more ]

Guest Insight: Gifts Waste Money...Unless You Do it Right

Published: Jun 7, 2022

When comparing the Five Languages of Appreciation in the Workplace, it's easy to see that employees overwhelmingly don't choose tangible rewards as the primary way they want to be shown appreciation. Only 6% of employees identify tangible gifts as their primary language of appreciation, according to extensive surveys conducted by our company. And they also choose tangible gifts as their least valued language almost 70% of the time. That doesn't mean your company should give up their use: just understand how best to use them. ... [ read more ]

EEA YouTube Engagement Library: Make Sure Your Team is Up to Speed

Published: Dec 13, 2021

With an increasing focus on professional program design, return-on-investment management, and effective human capital management and reporting, everyone in business can benefit from the most comprehensive, authoritative knowledge management center in the field of stakeholder engagement.... [ read more ]

The Art and Science of Corporate Gifting

Published: Aug 1, 2019

With estimated annual expenditures in the tens of billions of dollars in the U.S. alone, corporate gift giving is serious business. As part of a well-planned process, gift-giving can help establish or enhance critical relationships and become a cost-effective means of recognizing activities that benefit the business or it can backfire with negative, even publicly shared consequences or worse. ... [ read more ]

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